Updated Cancellation Policy:  The SCC will now require 24h notice for run cancellations. Upon the 2nd last minute cancellation users will be charged the effort fee for the run type.

Policy on Effort Charges Full day or half day services are available. To qualify as a half day run, you must have 3 or fewer samples and be collecting no more than 15,000 cells in total.

Policy Regarding Late Arrivals Run preparation begins 1 hour in advance of the scheduled time. To avoid reagent and service fees, please notify us of any delays or cancellations at least 2 hours in advance of your start time. If you are more than an hour late for your scheduled run, the SCC staff reserves the right to cancel your run and charge you for the reserved time and reagents used in preparation for your run.

Policy Regarding Storage of Backup Encapsulated Samples The SCC policy is to store backup encapsulated cells for about 1 year after your run date. If you need your backup emulsion please come retrieve it from the SCC within a few months of your run. Exceptions may be made if needed for your project, but this needs to be arranged with the SCC.

Single Cell User Agreement

Acknowledgments:

In order to monitor support services and satisfy institutional reporting requirements, SCC requires clients to acknowledge work performed by SCC in peer-reviewed publications in either one of the following two ways:

• in the acknowledgement section by stating: “The authors would like to thank the Single Cell Core at Harvard Medical School, Boston, MA for performing the single cell RNA-Seq sample preparation.”

• in the methods section for by stating “Single cell RNA-Seq was provided by the Single Cell Core at Harvard Medical School, Boston, MA.” You may include the appropriate level of detail regarding your experiment. Please reach out to the SCC if you need assistance in describing the methods in more detail.